Support
Getting help with Easydocks
Most questions are answered fastest by the organization you work for. This page is for everything else.
If you are a care worker
Start with your administrator. Your organization creates accounts, decides which homes you can see, and resets access. Easydocks cannot change any of that on your behalf, and there is no self-registration to recover.
For a problem with the app itself, write to support@tryeasydocs.com. Please do not include resident information in your message.
If you administer Easydocks for an organization
Write to support@tryeasydocs.com. Include your organization name and, where it helps, the home the question concerns.
Privacy, access and deletion requests
Write to privacy@tryeasydocs.com. For an account deletion request, use the subject line Account deletion request and write from the email address associated with your account. We will respond within 45 days.
What can and cannot be deleted, and why some care records are fixed once submitted, is set out in the Privacy Policy.
If you are a resident, a family member, a guardian, or another person named in a care record, the organization that operates the home decides how that information is used. Send your request there. If you cannot identify the organization, write to us and we will direct you.
Emergencies
Easydocks is not monitored. Nothing written in it reaches anyone in real time. In an emergency, call 911 and follow your organization’s emergency procedure.