Terms and Conditions

You are using Easydocks because a care organization (“your organization”) has purchased it and given you access. We have a separate written agreement with your organization, which governs the records held in the Services.

If anything in these Legal Terms conflicts with our agreement with your organization, that agreement governs.

These Legal Terms bind you as an individual user. They do not give you rights over your organization’s records, and they do not create any commercial relationship between you and us.

The Services are intended for use by contracted care organizations operating in Alberta, Canada. The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or would subject us to any registration requirement. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

Easydocks is a documentation tool. You use it to record care that has already happened.

Easydocks is not a medical device. It does not diagnose, monitor, calculate doses, or make clinical recommendations. It gives no clinical advice and does not tell you what care to provide. Your professional judgement, your training, and your organization’s policies govern the care you deliver.

Do not use Easydocks to report an emergency. In an emergency, call 911 and follow your organization’s emergency procedure. Easydocks does not alert anyone in real time and no one is monitoring it.

Statutory reporting deadlines are your organization’s responsibility, not ours. Easydocks can send you a reminder that a report is due. A reminder that does not arrive, arrives late, or is not seen does not change your obligations or your organization’s obligations under any law or licence. You can turn push and email notifications off in the app, and turning them off does not remove any obligation your organization places on you either.

Your organization’s administrator creates your account. You cannot create one. There is no public sign-up and no self-registration.

Your administrator decides which homes you can see and what you can do. They can change or remove your access at any time, without notice to you.

You must:

• keep your sign-in credentials to yourself and not share them with anyone;
• use Easydocks only on a device you control, protected by a device passcode or biometric lock;
• tell your organization immediately if your device is lost or stolen, or if you believe someone else has used your account;
• sign out when you finish a shift on a shared device.

You are responsible for everything done under your account.

By using the Services, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Legal Terms; (2) you are at least 18 years old; (3) you are authorized by your organization to access the Services; (4) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (5) you will not use the Services for any illegal or unauthorized purpose; and (6) your use of the Services will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, or incomplete, we may suspend or terminate your access.

Our intellectual property

We are the owner or licensee of all intellectual property rights in the Services, including all source code, databases, functionality, software, designs, text and graphics (the “Content”), as well as the trademarks, service marks and logos contained in them (the “Marks”). These are protected by copyright and trademark law.

Your use of the Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to view, enter and export records in the course of your work for your organization.

Except as set out here or in our agreement with your organization, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited without our express prior written permission.

We reserve all rights not expressly granted.

Your feedback

If you send us a question, comment, suggestion, or other feedback about the Services, you agree we may use and share that feedback for any purpose without compensation to you.

This applies only to feedback about the software. It does not apply to care records. Nothing in these Legal Terms transfers to us any ownership of, or right to exploit, the records held in your organization’s account. Those belong to your organization and are governed by our agreement with them.

This is the part most easily misunderstood, so it is stated plainly.

A shift note can be corrected in place for fifteen minutes. After that, a change becomes a numbered revision carrying a stated reason, and every earlier version stays readable.

Critical incident reports, abuse reports, cash ledger entries and form submissions cannot be changed or deleted at all, not by you, not by your administrator, and not by us. The database rejects the attempt. Once you submit one, it is fixed.

Write accordingly. Record what you observed, in your own words, at the time.

These records belong to your organization, not to you. You have no right to copy, export, retain, or take them with you when you leave, and no right to have your name removed from a record you authored. Your organization decides who sees them.

You may use the Services only to do your job for your organization, and only as your organization directs.

You agree not to:

• open, search for, or read a resident’s record when you have no care-related reason to;
• enter information you are not authorized to record, or information about a resident who is not in your care;
• deliberately enter false, misleading, or fabricated information into any record;
• take screenshots or screen recordings of resident information, or photograph your screen, except where your organization has instructed you to in writing;
• copy, export, or send resident information outside the systems your organization has approved;
• share your access with anyone, including a colleague covering your shift;
• use the Services after your organization has revoked your access;
• systematically retrieve data or content from the Services to create or compile a collection, compilation, database or directory;
• trick, defraud, or mislead us or other users, especially in any attempt to learn another user’s credentials;
• circumvent, disable, or otherwise interfere with security-related features of the Services;
• impersonate another user or use another user’s account;
• engage in any automated use of the system, including scraping, data mining, robots or similar tools;
• upload or transmit viruses, malicious code, or any material that disrupts the Services;
• except as permitted by applicable law, decompile, reverse engineer, disassemble, or attempt to derive the source code of the Services;
• use the Services to develop a competing product or service;
• interfere with, disrupt, or create an undue burden on the Services or the networks connected to them;
• harass, intimidate, or threaten anyone providing the Services to you;
• use the Services in a manner inconsistent with any applicable law or regulation.

Opening a resident’s records is logged against your name, together with the date. Your organization can review that log.

Use licence

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, strictly in accordance with these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice posted by us or our licensors; (5) make the App available over a network permitting access by multiple devices or users at the same time; (6) use the App to create a product, service, or software that is competitive with or a substitute for the App; or (7) use the App to send automated queries to any website or to send unsolicited commercial email.

Apple and Android devices

The following terms apply when you use the App obtained from either the Apple App Store or Google Play (each an “App Distributor”):

1. the licence granted for our App is limited to a non-transferable licence to use the application on a device that uses the Apple iOS or Android operating system, in accordance with the usage rules set out in the applicable App Distributor’s terms of service;
2. we are responsible for providing any maintenance and support services with respect to the App as specified in these Legal Terms or as required under applicable law, and you acknowledge that each App Distributor has no obligation to furnish any maintenance or support services;
3. in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and that App Distributor may, in accordance with its terms, refund the purchase price if any was paid; to the maximum extent permitted by law the App Distributor will have no other warranty obligation;
4. you represent and warrant that (i) you are not located in a country subject to a US government embargo or designated by the US government as a terrorist-supporting country, and (ii) you are not listed on any US government list of prohibited or restricted parties;
5. you must comply with applicable third-party terms of agreement when using the App; and
6. you acknowledge that the App Distributors are third-party beneficiaries of the terms in this section, and that each App Distributor has the right to enforce these terms against you as a third-party beneficiary.

The App keeps a sign-in token in your device’s secure keychain. If you complete a form while your device is offline, that submission is held in the App’s storage on your device until it can be sent. If you sign out before it has been sent, it remains on the device until you sign in again.

The Services may contain links to other websites (“Third-Party Websites”) and content originating from third parties (“Third-Party Content”). We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we are not responsible for them. Their inclusion does not imply approval or endorsement. If you leave the Services and access a Third-Party Website, you do so at your own risk, and these Legal Terms no longer govern. You should review the applicable terms and privacy practices of any website you navigate to from the Services.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our reasonable judgement, violates the law or these Legal Terms; (3) restrict or disable access where necessary to protect the integrity or security of the Services; and (4) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate their proper functioning.

This does not include deleting or altering care records. Where a record type is immutable under section 7, we cannot remove or amend it, and we make no reservation of any right to do so.

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Records are stored in Canada and processed in the United States. The database is located in Montreal. The application servers that read from it run in Virginia, in the United States, and certain other service providers operate outside Canada. Section 6 of our Privacy Policy sets this out in full, together with the notification required by section 13.1 of Alberta’s Personal Information Protection Act.

For information held in a care record, your organization decides how it is used. We hold it on their behalf.

These Legal Terms remain in full force while you use the Services.

Your access ends when your organization revokes it, when our agreement with your organization ends, or if we suspend it because we reasonably believe you have breached section 8. We may deny access to and use of the Services to any person who breaches these Legal Terms or any applicable law.

If your access is terminated, you may not register or create a new account under your name, a fake or borrowed name, or the name of any third party.

Termination does not delete your organization’s records. Records you authored remain part of your organization’s care documentation, attributed to you, as described in section 7.

Sections 6, 7, 13, 18, 19, 20 and 23 survive termination.

We may change, modify, or remove the contents of the Services at any time at our discretion. We have no obligation to update any information on the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors.

Do not rely on Easydocks being available at the moment you need it. Your organization must maintain a fallback method of recording care and meeting its reporting deadlines. You agree we have no liability to you for any loss, damage, or inconvenience caused by your inability to access the Services during downtime.

These Legal Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable in it, without regard to conflict of law principles.

Blueprint Solutions Corp. and you irrevocably consent that the courts of the Province of Alberta have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms, and you attorn to the jurisdiction of those courts.

There may be information in the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information in the Services at any time, without prior notice.

The Services are provided on an as-is and as-available basis. You agree that your use of the Services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use of them, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty about the accuracy or completeness of the Services’ content and assume no liability for: (1) errors, mistakes, or inaccuracies of content; (2) personal injury or property damage resulting from your access to and use of the Services; (3) any unauthorized access to or use of our servers or any personal information stored in them; (4) any interruption or cessation of transmission to or from the Services; (5) any bugs, viruses, or the like transmitted through the Services by any third party; or (6) any errors or omissions in any content, or any loss or damage incurred as a result of the use of any content made available via the Services.

To the fullest extent permitted by law:

• In no event will we or our directors, employees, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
• Notwithstanding anything to the contrary, our total liability to you personally under these Legal Terms, for any cause and regardless of the form of action, will not exceed CAD $100.
• Nothing in these Legal Terms limits liability that cannot be limited under Alberta law, including liability for fraud or for death or personal injury caused by negligence.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above may not apply and you may have additional rights.

Your organization’s remedies are set out in our agreement with your organization, not here.

You agree to defend, indemnify, and hold us harmless, including our officers, agents and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party arising out of: (1) your breach of these Legal Terms; (2) any breach of your representations and warranties in these Legal Terms; (3) your violation of the rights of a third party, including privacy and intellectual property rights; or (4) any deliberate misuse of resident information by you.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence. We will use reasonable efforts to notify you of any such claim on becoming aware of it.

We maintain the data transmitted to the Services in order to provide them, together with data relating to your use of the Services.

Records are held in a managed database and managed file storage. They are not stored on a laptop, a desk drawer, or a machine in an office.

Responsibility for the integrity, retention and continuity of your organization’s records is dealt with in our written agreement with your organization, not here. If continuity or backup arrangements matter to your organization, they should raise that with us directly and obtain our commitments in writing.

Using the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records.

These Legal Terms, together with any policies posted by us in respect of the Services, constitute the entire agreement between you and us regarding your individual use of the Services. They do not supersede our agreement with your organization.

Our failure to exercise or enforce any right or provision does not operate as a waiver of it. We may assign any or all of our rights and obligations at any time. We are not liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision is determined to be unlawful, void, or unenforceable, it is severable and does not affect the validity of the remaining provisions.

No joint venture, partnership, employment or agency relationship is created between you and us by these Legal Terms or your use of the Services. Your employment relationship is with your organization.

To resolve a complaint regarding the Services, or for further information about their use, contact us at:

Blueprint Solutions Corp.
PO Box 80074, Site 108, 5211 Macleod Trail SW
Calgary, Alberta T2H 0J3, Canada
support@tryeasydocs.com

For privacy questions, contact Alain Descartes Uwishema, Privacy Officer, at privacy@tryeasydocs.com.